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Complaints, Counseling Sessions, and Inquiries and Civil Applications by Year

(Unit: Number of cases)

Complaints, Counseling Sessions, and Inquiries and Civil Applications by Year
Year Complaints Counseling Inquiries and Civil Applications Total
Total 110,687 273,360 382,582 766,629
2016 10,675 28,020 38,020 76,715
2015 10,720 28,018 37,961 76,699
2014 10,935 30,502 36,623 78,060
2013 10,073 32,101 36,670 78,844

The total figure is the number of cases accepted from November 2001 to December 31, 2016
(counseling included face-to-face complaints)

Complaints by Type

(As of FEBRUARY 2017, number of cases, %)

Complaints by Type
Month Total % Civil Right
Violation
% Discrimination % Others %
Cumulative total 111,268 100.0 86,132 77.4 22,891 20.6 2,218 2.0
FEBRUARY 2017 880 100.0 692 78.6 166 18.9 1 0.1

(Unit: Number of cases)

Complaints by Type
Year Total % Civil Right
Violation
% Discrimination % Others %
Total 109,550 100 84,799 77.4 22,529 20.6 2,216 2.0
2016 10,600 100 8,164 77 2,395 22.6 36 0.3
2015 10,641 100 8,463 79.5 2,169 20.4 9 0.1
2014 10,864 100 8,674 79.8 2,172 20 18 0.2
2013 9,969 100 7,453 74.8 2,412 24.2 103 1.0

Counseling Sessions by Type

(As of FEBRUARY 2017, number of cases, %)

Counseling Sessions by Type
Month Total % Civil Right
Violation
% Discrimination % Others %
Cumulative total 253,102 100.0 96,038 37.9 21,523 8.5 135,512 53.5
FEBRUARY 2017 2,149 100.0 890 41.4 165 7.7 1,065 49.6

(Unit: Number of cases

Counseling Sessions by Type
Year Total % Civil Right
Violation
% Discrimination % Others %
Total 249,015 100 94,325 37.9 21,218 8.5 133,472 53.6
2016 27,024 100 11,330 41.9 2,049 7.6 13,645 50.5
2015 26,861 100 10,709 39.9 2,050 7.6 14,102 52.5
2014 29,319 100 10,487 35.8 2,345 8 16,487 56.2
2013 30,779 100 11,079 36 2,393 7.8 17,307 56.2

Complaints after counseling and counseling cases closed in face-to-face complaints excluded

Complaints Processing Status

(As of FEBRUARY 2017, number of cases, %)

Complaints Processing Status
Total(%) Civil Right Violation Discrimination Others
Receipt(A) 112,416 86,353 23,824 2,218
Subtotal(B) 109,350 84,180 22,953 2,217
Cases Affirmed Investigation request 35 31 4 0
Recommendation of Settlement 5 5 0 0
Mediation 49 12 37 0
Recommendation 3,348 2,073 1,253 22
Indictment 115 104 11 0
Recommendation of Disciplinary Actions 120 103 17 0
Legal Aid Request 19 19 0 0
Emergency Relief 11 11 0 0
Settlement 2,324 1,623 696 5
Cases Denied Found inadmissible 66,239 51,432 12,792 2,015
Transferred 1,364 1,221 130 13
Dismissed 30,714 24,991 5,637 86
Suspended 722 490 158 74
Resolved during Preliminary Investigations 2 2 0 0
null 4,222 2,042 2,178 2
Investigation underway (A-B) 3,066 2,173 871 1
Processing ratio (B/A) 97.3 97.5 96.3 100
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