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Complaints, Counseling Sessions, and Inquiries and Civil Applications by Year

(Unit: Number of cases)

Complaints, Counseling Sessions, and Inquiries and Civil Applications by Year
Year Complaints Counseling Inquiries and Civil Applications Total
Total 110,687 273,360 382,582 766,629
2016 10,675 28,020 38,020 76,715
2015 10,720 28,018 37,961 76,699
2014 10,935 30,502 36,623 78,060
2013 10,073 32,101 36,670 78,844

The total figure is the number of cases accepted from November 2001 to December 31, 2016
(counseling included face-to-face complaints)

Complaints by Type

(As of JANUARY 2017, number of cases, %)

Complaints by Type
Month Total % Civil Right
Violation
% Discrimination % Others %
Cumulative total 110,388 100.0 85,441 77.4 22,724 20.6 2,217 2.0
JANUARY 2017 838 100.0 641 76.5 196 23.4 1 0.1

(Unit: Number of cases)

Complaints by Type
Year Total % Civil Right
Violation
% Discrimination % Others %
Total 109,550 100 84,800 77.4 22,528 20.6 2,216 2.0
2016 10,600 100 8,165 77 2,394 22.6 36 0.3
2015 10,641 100 8,463 79.5 2,169 20.4 9 0.1
2014 10,864 100 8,674 79.8 2,172 20 18 0.2
2013 9,969 100 7,453 74.8 2,412 24.2 103 1.0

Counseling Sessions by Type

(As of JANUARY 2017, number of cases, %)

Counseling Sessions by Type
Month Total % Civil Right
Violation
% Discrimination % Others %
Cumulative total 250,953 100.0 95,147 37.9 21,358 8.5 134,447 53.6
JANUARY 2017 1,938 100.0 822 42.4 140 7.2 975 50.3

(Unit: Number of cases

Counseling Sessions by Type
Year Total % Civil Right
Violation
% Discrimination % Others %
Total 249,015 100 94,325 37.9 21,218 8.5 133,472 53.6
2016 27,024 100 11,330 41.9 2,049 7.6 13,645 50.5
2015 26,861 100 10,709 39.9 2,050 7.6 14,102 52.5
2014 29,319 100 10,487 35.8 2,345 8 16,487 56.2
2013 30,779 100 11,079 36 2,393 7.8 17,307 56.2

Complaints after counseling and counseling cases closed in face-to-face complaints excluded

Complaints Processing Status

(As of JANUARY 2017, number of cases, %)

Complaints Processing Status
Total(%) Civil Right Violation Discrimination Others
Receipt(A) 111,532 85,658 23,656 2,217
Subtotal(B) 108,643 83,605 22,822 2,216
Cases Affirmed Investigation request 35 31 4 0
Recommendation of Settlement 5 5 0 0
Mediation 49 12 37 0
Recommendation 3,332 2,058 1,252 22
Indictment 114 103 11 0
Recommendation of Disciplinary Actions 119 102 17 0
Legal Aid Request 19 19 0 0
Emergency Relief 11 11 0 0
Settlement 2,317 1,617 695 5
Cases Denied Found inadmissible 65,812 51,077 12,721 2,014
Transferred 1,360 1,217 130 13
Dismissed 30,558 24,849 5,623 86
Suspended 722 490 158 74
Resolved during Preliminary Investigations 2 2 0 0
null 4,134 1,993 2,139 2
Investigation underway (A-B) 2,889 2,053 834 1
Processing ratio (B/A) 97.4 97.6 96.5 100
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