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Complaints, Counseling Sessions, and Inquiries and Civil Applications by Year

(Unit: Number of cases)

Complaints, Counseling Sessions, and Inquiries and Civil Applications by Year
Year Complaints Counseling Inquiries and Civil Applications Total
Total 110,693 273,360 382,582 766,635
2016 10,681 28,020 38,020 76,721
2015 10,720 28,018 37,961 76,699
2014 10,935 30,502 36,623 78,060
2013 10,073 32,101 36,670 78,844

The total figure is the number of cases accepted from November 2001 to December 31, 2016
(counseling included face-to-face complaints)

Complaints by Type

(As of APRIL 2017, number of cases, %)

Complaints by Type
Month Total % Civil Right
Violation
% Discrimination % Others %
Cumulative total 113,042 100.0 87,542 77.4 23,266 20.6 2,221 2.0
APRIL 2017 915 100.0 712 77.8 196 21.4 2 0.2

(Unit: Number of cases)

Complaints by Type
Year Total % Civil Right
Violation
% Discrimination % Others %
Total 109,550 100 84,793 77.4 22,535 20.6 2,216 2.0
2016 10,600 100 8,158 77 2,401 22.7 36 0.3
2015 10,641 100 8,463 79.5 2,169 20.4 9 0.1
2014 10,864 100 8,674 79.8 2,172 20 18 0.2
2013 9,969 100 7,453 74.8 2,412 24.2 103 1.0

Counseling Sessions by Type

(As of APRIL 2017, number of cases, %)

Counseling Sessions by Type
Month Total % Civil Right
Violation
% Discrimination % Others %
Cumulative total 257,976 100.0 97,966 38.0 21,967 8.5 137,990 53.5
APRIL 2017 2,485 100.0 922 37.1 240 9.7 1,270 51.1

(Unit: Number of cases

Counseling Sessions by Type
Year Total % Civil Right
Violation
% Discrimination % Others %
Total 249,015 100 94,325 37.9 21,218 8.5 133,472 53.6
2016 27,024 100 11,330 41.9 2,049 7.6 13,645 50.5
2015 26,861 100 10,709 39.9 2,050 7.6 14,102 52.5
2014 29,319 100 10,487 35.8 2,345 8 16,487 56.2
2013 30,779 100 11,079 36 2,393 7.8 17,307 56.2

Complaints after counseling and counseling cases closed in face-to-face complaints excluded

Complaints Processing Status

(As of APRIL 2017, number of cases, %)

Complaints Processing Status
Total(%) Civil Right Violation Discrimination Others
Receipt(A) 114,202 87,766 24,208 2,221
Subtotal(B) 111,261 85,650 23,391 2,220
Cases Affirmed Investigation request 36 32 4 0
Recommendation of Settlement 5 5 0 0
Mediation 61 16 45 0
Recommendation 3,417 2,099 1,296 22
Indictment 119 107 12 0
Recommendation of Disciplinary Actions 123 104 19 0
Legal Aid Request 19 19 0 0
Emergency Relief 11 11 0 0
Settlement 2,347 1,639 703 5
Cases Denied Found inadmissible 67,302 52,307 12,977 2,018
Transferred 1,379 1,235 131 13
Dismissed 31,190 25,380 5,724 86
Suspended 732 500 158 74
Resolved during Preliminary Investigations 2 2 0 0
null 4,445 2,169 2,274 2
Investigation underway (A-B) 2,941 2,116 817 1
Processing ratio (B/A) 97.4 97.6 96.6 100
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